Use a recent bill
Enter the bill total and service dates. Usage in kWh or therms is helpful, but optional.
Home Energy Checkup support
Help with your checkup.
A few quick tips and fixes for the most common questions. If you still need a hand, send us a message below.
Contact supportA smoother checkup
Tips for success
Answer what you know
Choose “Not sure” or skip optional details. You can still get a useful starting report.
Refine it a little at a time
After your first report, answer the short follow-up prompts that matter most to your home.
Quick fixes
Common issues
My checkup didn’t follow me to another device. What should I do?
Answers save in the browser where you entered them. To continue on another device, use Email or text me my link from your report and open the private resume link on the other device.
My resume link says it is incomplete or unavailable.
Use the complete link, including everything after
#resume=. If you copied only part of it, return to the original device and copy or send the link again. Anyone with the full link can access that saved checkup, so keep it private.I requested an email code but don’t see it.
Check that the email address is spelled correctly and look in your spam or promotions folder. Wait a minute before requesting another code. The code expires after 10 minutes.
I don’t know some of the home details or bill usage.
That’s okay. Skip optional questions or choose “Not sure.” The report will use the information you do provide, and you can update it later.
Need more help?
Send us a message
Tell us what happened and we’ll reply to the email address you provide. Please don’t include utility account numbers, passwords, or other sensitive information.